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Support
Ensure a smooth running, fast and effective business with the help of a 24/7 Support Team.
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Content Management
The more shopper engagement channels you run, the more it gets important to keep the consistency. Shoppers nowadays are more demanding on receiving continuous and seamless experience information throughout communication channels.
We will be monitoring your multiple media streams and updating real time content in order to keep you on track through your business goals and meanwhile saving you time.
- Specialized Content Management Team
- Fast and Efficient Real Time Updating
- Personalized Monitoring
- Effective Time Management
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Hosting
Hosting services ensures your Digital Touch Points (Digital Directory, Website, Mobile Application..) to be effectively visible for your shoppers and it makes it easy to update them.
Based on innovative technology, Mallframe 360° Digital Marketing Ecosystem provides fast, scalable and secure cloud hosting. We believe that, for every second a certain Digital Marketing Tool stalls in loading you automatically will be losing a shopper.
- Reliable Cloud Hosting
- Cost Effective
- Ultimate Speed Performance
- Unique security solutions
- Uptime guarantee of 99.5-99.99%
- 24/7 Customer Service Support
- Consistent Backups
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Technical Maintenance
We believe that besides implementing a proper installation, a sustainable operation and accuracy of a running system is vital.
In a case where you happen to face an obstacle with hardware or software system, our fully trained Support Line team experts will be there via ‘first priority emergency service calls’ or an ‘on the spot maintenance service’ with offering you a fast and reliable solution.
- Accurate and Sustainable Operational System
- 24/7 Customer Service Support
- On the Spot Maintenance Service
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Reporting
The most crucial part of working with Digital Marketing Tools are to be able to visualize and understand the process. In order to optimize your advertising structure and campaigns, you need to see what is working the best for your business.
If you want to properly analyze your Digital Marketing investments, you need to start from analyzing the out coming data. Reporting Systems are specifically designed to provide you the most efficient and accurate data.
- Clear and Valuable Reporting System
- Added Value for your Shopping Center
- Weekly Updates
- Provides a deep insight on Shopper Behavior
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Monitoring
Monitoring is the most important part of a successful and continuous process for each Digital Touch Point. Monitoring provides consistency to manage a Digital Touch Point in order to ensure that it works properly and runs a high performance.
Monitoring is initiated at the beginning of the implementation of the Digital Marketing Tool. This process allows a pro-active tracking condition for the tool and allows corrective actions to be taken if needed.
- 24/7 Monitoring for Digital Marketing Touch Points
- Pro-active tracking system
- 24/7 Customer Service Support
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Software Update
Keeping the software running efficiently, depends on updating the systems as when required. We install the latest versions of software programs on the Digital Touch Points.
Nonetheless, software firms such as Microsoft, Google and Apple occasionally releases operating system updates in order to make bug fixes and product enhancements. In order to keep the apps running efficiently with the new version of the operating system, updates should be made by our side properly.
- Latest Version of Software Programs
- Efficiently Running Update System
- 24/7 Customer Service Support